POLICY

U Sabai

Authentic Thai Massage

Telephone 01355 201205

General policy

 

 

  • We provide professional, therapeutic massage and wellness consultation. If you have questions regarding any technique recommended please ask your massage therapist to clarify.
  • Each massage session is tailored to each individual and is solely for therapeutic purposes.
  • All clients are required to complete a health/personal history form before the massage.This information will be kept confidential..
  • We encourage clients to say if they are uncomfortable with any techniques or stretches performed during the massage.
  • Should the therapist or client feel uncomfortable in a session, either party may terminate the massage immediately..
  • Clients under the age of 18 will require a parent or legal guardian to sign a consent form and will be required to remain present during the massage session.

 

NOTE: Clients are required to wear underwear while in the treatment room.

 

 

Our Appointment policy

 

It is preferable that appointments are booked at least 24 hours advance, unless otherwise posted on facebook or advertised.

 

If you require a same day appointment, you may call 01355 201 205 for availability

(2/4 hours advance notice may be required during busy periods).

 

You can book an appointment up to 8 weeks in advance.

 

We recommend clients arrive 5 to 10 minutes before their session to ensure there is adequate time for paperwork and consultation before each massage.

 

When you make an appointment, the time is reserved just for you, to ensure you receive the full amount of time you have requested.

 

Gift Voucher policy

 

Bookings are subject to availability.You may book an appointment up to 8 weeks in advance.

Bookings must be:

  • Made by telephone
  • 48 hours in advance
  • 7 days before final expiration date.

 

Gift vouchers cannot be accepted as payment for bookings made via third party internet sites.

 

 

 

 

Cancellation policy

 

 

Notification of cancellation must be received 24 hours in advance by phone.

 

Clients who cancel their reservations within 24 hours will not incur a fee.

 

Clients should call if they are going to be late. Late arrival to an appointment may mean less time with a therapist. You may stay, but you may only receive the balance of your session and you will still pay the full price

 

No-shows will be assessed on a case by case basis.

 

Habitual cancellations may require a client to pay in advance for services.

 

 

*We accept cash, credit and debit cards.