U  Sabai

     Authentic Thai Massage

     Telephone 01355 201205

General policy

  • We provide professional, therapeutic massage and wellness consultation. If you have questions regarding any technique recommended please ask your massage therapist to clarify.
  • Each massage session is tailored to each individual and is solely for therapeutic purposes.
  • All clients are required to complete a health/personal history form before the massage.This information will be kept confidential..
  • We encourage clients to say if they are uncomfortable with any techniques or stretches performed during the massage.
  • Should the therapist or client feel uncomfortable in a session, either party may terminate the massage immediately..
  • Clients under the age of 18 will require a parent or legal guardian to sign a consent form and will be required to remain present during the massage session.

NOTE: Clients are required to wear underwear while in the treatment room.

Our Appointment policy

It is preferable that appointments are booked at least 24 hours advance, unless otherwise posted on facebook or advertised.

If you require a same day appointment, you may call 01355 201 205 for availability

(2/4 hours advance notice may be required during busy periods).

You can book an appointment up to 8 weeks in advance.

We recommend clients arrive 5 to 10 minutes before their session to ensure there is adequate time for paperwork and consultation before each massage.

When you make an appointment, the time is reserved just for you, to ensure you receive the full amount of time you have requested.

Gift Voucher policy

Recipients of gift vouchers are encouraged to make their bookings as soon as possible.

Bookings are subject to availability.

You may book an appointment up to 8 weeks in advance.

Bookings must be:

  • Made by telephone or in person
  • 48 hours in advance
  • 7 days before final expiration date written on the voucher

Gift vouchers cannot be accepted as payment for bookings made via third party internet sites.

Occasionly changes in circumstances and situations do happen, and we will try to assist where possible.

The original purchaser of the voucher can contact U Sabai to request an extension, as long as the expiry date has not passed, any extension granted soley at the discretion of U Sabai.

Gift vouchers will not be honoured after the date of expiry.

Cancellation policy

Notification of cancellation must be received 24 hours in advance by phone.

Clients who cancel their reservations within 24 hours will not incur a fee.

Clients should call if they are going to be late. Late arrival to an appointment may mean less time with a therapist. You may stay, but you may only receive the balance of your session and you will still pay the full price

No-shows will be assessed on a case by case basis.

Habitual cancellations may require a client to pay in advance for services.

*We accept cash, credit and debit cards.